Shipping policy
ToyNello Shipping Policy
Thank you for shopping at ToyNello! We’re excited to deliver your favorite plush toys and collectibles.
Shipping Locations
We currently ship within the United States only. International shipping is not available at this time.
Shipping Rates
- Standard Shipping: $5.99 for orders under $50.
- Free Standard Shipping: Available on orders of $50 or more.
Shipping eligibility is calculated at checkout based on your order subtotal.
Order Processing
Orders are prepared for shipment after they are received and payment is confirmed.
Processing times may vary depending on order volume, weekends, holidays, and product availability.
You will receive a shipping confirmation when your order has been dispatched.
Delivery Times
Delivery times vary depending on your location, the shipping carrier, and seasonal shipping conditions.
Any estimated delivery dates provided during checkout or shipment tracking are estimates and are not guaranteed.
Tracking Your Order
When tracking information is available, it will be sent to the email address provided at checkout.
Incorrect Shipping Addresses
Customers are responsible for providing accurate shipping information.
If you notice an error in your shipping address, please contact us as soon as possible. Address changes cannot be guaranteed once an order has been shipped.
Lost or Damaged Packages
If your package arrives damaged or does not arrive, please contact ToyNello with your order number so we can investigate and provide an appropriate resolution in accordance with applicable law.
Returns and Exchanges
We accept eligible returns and exchanges requested within 14 days of delivery.
For more information, please review our Return & Exchange Policy.
Contact Us
For shipping questions, please contact ToyNello using the contact information provided in your order confirmation.