Refund policy
ToyNello Return & Exchange Policy
14-Day Returns & Exchanges
At ToyNello, we want you to love your purchase!
We accept returns and exchanges requested within 14 days of delivery.
Return Eligibility
To qualify for a return or exchange, items must be:
- Unused and unwashed
- In their original condition and packaging
- Accompanied by proof of purchase or an order number
Items damaged by the customer or showing signs of use are not eligible for change-of-mind returns.
Refunds
Once we receive and inspect your eligible return, we’ll issue an approved refund to your original payment method. Processing times may vary depending on your payment provider.
Return Shipping
Customers are responsible for return shipping costs when changing their minds. Original shipping fees are nonrefundable unless required by law.
Exchanges
Exchanges are accepted within 14 days of delivery for eligible items, subject to product availability. Any price or shipping differences will be explained before the exchange is completed.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or incorrect, please contact ToyNello as soon as possible with your order number and photos of the issue.
We will arrange an appropriate replacement, refund, or other remedy. ToyNello will cover necessary return or replacement shipping costs for these cases.
How to Start a Return
Contact ToyNello using the contact information provided in your order confirmation. Include your order number, item details, and reason for the return or exchange.
Please wait for return instructions before shipping an item back.
Nothing in this policy limits your rights under applicable consumer protection laws.